65 New North Rd, Hainault, Essex IG6 2UE

Complaints and Suggestions – Patient Guidance

We always strive to provide the highest level of care for all our patients. However, we are also always happy to hear feedback – especially if you think we can improve on the service we provide in any way.


In the first instance, please raise any issue or complaint with the Clinic.  

We aim to have any issues addressed as quickly as possible and sorted as professionally as possible. If you do have any concerns or complaints about the service you’ve received from the Private GP, physiotherapist, massage therapist or other staff working at the Lewin Clinic, please let us know. 

We always strive to sort any issues out at the time they arise and with the person concerned. However, if this is not possible and you wish to make a formal complaint, we would ask that you let us know as soon as possible – ideally within a matter of days, so that we can establish exactly what happened, and try to rectify, as quickly as possible

One of our most senior staff members will deal with your complaint. They will explain the procedure to you and ensure your concerns are quickly dealt with. Specifically, you can raise your complaint either in person at the front desk or with the relevant person. Or you can write to us at: FAO Colin Lewin. 65 New N Rd, Ilford IG6 2UE.  Please provide as much information as possible.  You can also email us at info@lewinclinic.co.uk. Please write ‘formal complaint’ in the subject line.

Give us your feedback

We are continually trying to improve the services we offer.  We love to hear feedback. Please do let us know if you have any suggestions or when we’ve done something well


Get in touch

020 8070 7777

Ground Floor,
65 New North Road

Company reg No. - 11731039 (England & Wales)

Reg address:
The Retreat
406 Roding Lane South Woodford Green
Essex IG8 8EY

Opening Times

Monday - Friday 8am - 8pm
Saturday 8am - 1pm

Terms & Conditions
Complaints & Suggestions